Xerox 700 Digital Press Troubleshooting

I go back and forth whether the Xerox 700 is worthwhile. Even though we run into ALOT of trouble with this thing, we have printed over 2.5 million clicks on our machine in less than three years. We’ve also experienced countless quality issues and service debacles that is probably responsible for my hair loss. Read my full Xerox 700 review to learn more.

Through the years, we have experienced WAY too many problems, but we’ve also learned a great deal about this machine which could prove useful to others. Xerox’s support page isn’t always helpful.

Below we’ve listed some common situations we’ve run into that may help you with troubleshooting the Xerox 700 and the Xerox Docucolor 240, 250, 260 series.

Scratches on prints – This is most likely a fuser issue. Replace it.

Small lines of scratches running on long edges – A fuser issue again. Replace it. Also, remember that you should use separate fusers for different sheets of paper. The edges of the paper create lines that will show up on larger sheets.

Discoloration – Probably a drum issue. Run a color test to see which drum may be causing issues.

Color lines or streaks – Most likely a drum issue. Run a color check.

Faded prints on glossy papers – First, try and run your prints on a slightly slower speed so that the paper runs through the fuser slower. The print will appear more glossy, yet could look a little darker so be careful. You can also try replacing black drum, shake all toner cartridges, use a different ream of paper and make sure paper tray settings are correct.

Dull prints - Under maintenance settings, you can enable the NIP which seems to let the machine use more toner and improve color vibrancy greatly. You may need to get MOD/NIP codes from Xerox maintenance. Also, try running prints through fuser slower.

Black lines – Replace corotron or perform a color check to see what drum might need to be replaced.

White lines – Calibrate the machine. Make sure data cables are all plugged in tightly.

Paper bubbling – Paper is running through the fuser too slow. Or you may have a humidity issue with paper. Try dehumidifier, thicker paper or run paper faster through fuser.

Black or color spots – Check your drums and fuser. Also, the issue could stop after running 30 or more sheets.

Fault Codes 040-100, 040-101, 040-900, 040-901 – Paper Jam in the AdvancedPunch Finisher. Clear the paper jam in the AdvancedPunch Finisher, make sure finisher is powered on and adjust decurler.

Skewed prints – Align the tray you are printing from. Do this for single and double-sided prints.

White blotches – Prints may be going through fuser too slow or too fast. Confused yet? Or try and replace the fuser altogether. Basically, the fuser could be pulling some of the toner off the print. Also, try calibrating.

Lost network connection – Restart machine and Fiery.

Constant jamming – Jams can occur for many reasons depending on location of jam. Check the rollers. The service department can leave boxes of rollers that wear down fast. For thicker stock papers, be sure you are using short grain papers. If you recently “tore” a paper jam, you must be sure that every tiny piece of paper is recovered. If paper is jamming at fuser, replace fuser. You may need to call service if jamming continues.

Sometimes, you will face streaking, blotching and more and cannot fix it. A Xerox representative may need to perform maintenance to replace developers or any other parts.

If you are experiencing any issues, please feel free to comment. We are more than happy to try and assist you troubleshoot any issues you could be having with the Xerox 700.

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